SUPPORT

Priority response you can depend on

Although many trouble conditions can be resolved remotely, some situations require on-site intervention to restore network or system performance. Telehanced Support team is equipped to provide priority service when on-site response is required both during the business day as well as outside of normal hours.

We have an extensive network of technicians and field engineers who are able to provide support within an agreed-upon interval. Our team will normally be on-site within two or four hours and our out-of-hours support is covered under the standard contract.

Comprehensive support with no hidden charges

For most of the companies, the support budget is fixed or even shrinking. A comprehensive support agreement can go a long way to eliminate unexpected expense while minimizing business risk.

Without comprehensive coverage, your business can be at risk of expensive and unpredictable time and materials charges. Many suppliers offer maintenance service that is heavily reactive in nature and inadequate for the majority of businesses with critical up-time needs.

Telehanced support services are included in maintenance contracts and there is no additional cost. We also guarantee the availability of the parts for the entire life of the contracts , complete operation of the system, repair of break downs and fulfilling all technical obligations.